March 22, 2023by RadhikaBusiness Analyst III – Self Service

Job Category: Information Technology
Job Type: Contract-C2C
Job Location: Houston_Tx
Visa Status: GC-Holder H4-EAD
Work Mode: 3 Days a Week - WFO mode Hybrid
Business Analyst ||| – Self Service


Job Description

  • The Digital Business Analyst will support Self-Service capabilities with primary responsibility for making recommendations that will improve online adoption and customer experiences.
  • Collecting and analyzing data to create insights that lead to action.
  • Working cross functionally to translate business goals and objectives into product features and user experiences.
  • Measuring success and improvements through KPIs and metrics.
  • Recommending enhancements to the self-service solutions through continuous analysis and feedback.
  • Gathering business requirement gathering, analyzing them and translating them to functional and experiential recommendations.
  • Performing data analysis on different data sources, consolidate multiple data sets and analyze the data accurately and efficiently.
  • Organizing sessions to gather business context from Product Owners and documenting findings.
  • Coordinating with users to determine and document business and user requirements, process flow definitions, and functional specifications


  • Background in online analytics applications preferably Adobe Analytics is a strong plus
  • Able to conceptualize and structure an analysis to achieve the desired business objective.
  • Picks up new concepts (e.g. process, policy, data structure) the first time
  • Able to appropriately apply statistical methods (e.g. distributions, regressions, probability, sampling).
  • Performs internal/external consistency checks.
  • Able to shapes requests (e.g. scope and deliverables) with customers to maximize effectiveness and efficiency.
  • Maintains focus on the end-product.
  • Utilizes a hypothesis-driven approach.
  • Appropriately utilizes an 80/20 approach to problem-solving
  • Sets and refines direction as needed.
  • Ability to adapt to rapidly changing priorities.
  • Able to effectively multi-task and switch contexts.
  • Effectively completes goal-oriented assignments with limited supervision.
  • Has strong knowledge of up business process and policy concepts in multiple areas (e.g. customer setup and process flows).
  • Able to proactively recognize next steps
  • Well versed with Microsoft applications such as PowerPoint and pulling together clear, concise, and convincing presentations using mockups, data, and written context.
  • Working in an Agile format using JIRA and Confluence to support workflow.

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